Frequently Asked Question


What type of prescription drug insurance benefits do we take?

We accept most health benefits including but not limited to Ontario Drug Benefit, Trillium, Ontario Disability Support Program, Manulife, Greenshield, University, Guard Me, Sunlife, Ontario Blue Cross, Canada Life.

Do we bill insurance for compounded medications?

We do not direct bill insurance for compounded medications at this moment. However, we do our best to assist patients in sending their bills to their insurance company for reimbursement.

Do you accept prescriptions that are out of province?

Yes, we can accept prescriptions written by any licensed prescribers practicing in Canada.

Do we deliver prescription medications or other over the counter products?

We offer FREE delivery for orders that are more than three prescription drugs or over $100 in Toronto, Scarborough, North York, Markham, Richmond Hill, Stouffville. For other areas within Ontario, delivery or shipping fee may vary depending on the size of orders and delivery area.

How long does delivery or shipping take?

Delivery within the listed area above usually takes 1-2 business days. For other areas within Ontario, it usually takes 3-5 business days.

Are prescription drugs refundable?

Prescription drugs are non-refundable.

Are other non-prescription products, for example over the counter drugs or supplements refundable?

Non-prescription products can be refunded within 30 days from the original date of purchase and the products are in an unopened, label intact condition. Customers must present the receipt to the store and a refund will be made based on the method of payment.

Important Note

Atria Compounding Pharmacy reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.